Need help with a machine or payment?
For the fastest response, call Pure Vend on 0468 787 250. Have the venue name, machine location and details of the issue ready so we can identify the machine and help you.
Tell us what happened
Include the venue, machine location, date and time, and a description of the problem. For a payment issue, include the product and transaction reference if you have it.
Do not send full card details.
What happens if the machine has a problem?
Contact us with the venue name, machine location and a description of what happened. We’ll work through the issue and organise the service or repair needed. Include any error message shown on the machine.
What should I send about a payment problem?
Send the venue name, machine location, transaction date and time, and a description of the problem. Include the product and transaction reference if you have it. Do not send full card details or your PIN.
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Tell us about your gym or workplace using our venue enquiry form.
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