Privacy Policy

Effective date: 24 August 2026

Pure Vend respects privacy and handles personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

About this policy

This policy explains how personal information is handled through the Pure Vend website and when you contact us about a managed vending-machine or smart-fridge service. It applies to enquiries, business communications and ordinary website use.

Information we collect

Depending on how you deal with us, we may collect your name, phone number, email address, business or venue name, venue type, location, approximate audience or traffic information, current vending or retail setup, the number of locations, and the content of your enquiry.

Our website infrastructure may also generate technical records such as IP address, browser or device information, requested pages, timestamps and security logs. Please do not send sensitive information that is not needed for your enquiry.

How we collect information

We generally collect personal information directly from you when you submit an enquiry form, email or telephone us, or otherwise communicate with Pure Vend. Limited technical information may be collected automatically through the website, hosting platform and essential security or functionality tools.

Why we collect, use and disclose information

We use personal information to respond to and assess enquiries, discuss suitable managed-service options, manage business communications, operate and secure the website, maintain records, and meet legal or regulatory requirements.

We may disclose information to service providers that help us host, maintain or secure the website, deliver communications, or support our business operations, but only to the extent reasonably required for those services. We may also disclose information where required or authorised by law. We do not sell personal information.

Overseas processing

Some technology or service providers may process or store information outside Australia. Provider infrastructure and locations can change. You may contact us for current information relevant to your enquiry before providing personal information.

Security and retention

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, legitimate business administration, security, or applicable legal requirements. When it is no longer required, we take reasonable steps to delete or de-identify it where appropriate.

Access and correction

You may ask to access personal information we hold about you or request a correction by emailing social@purevend.com.au. We may need to verify your identity before acting on a request and will explain if a request cannot be fulfilled.

Privacy enquiries and complaints

For a privacy enquiry or complaint, email social@purevend.com.au with enough detail for us to investigate. We will review the matter and respond within a reasonable period. If your concern is not resolved, you may be able to contact the Office of the Australian Information Commissioner.

Your choices

You may choose not to provide requested information, although that may limit our ability to respond to or assess your enquiry. The Pure Vend enquiry form is not a request for marketing consent.

Updates to this policy

We may update this policy when our information-handling practices, services or legal obligations change. The effective date at the top of this page identifies the current version.

Contact

Email: social@purevend.com.au