Service & Support
Monitoring, replenishment, maintenance coordination and ongoing venue support for Pure Vend managed equipment.
ONGOING VENUE SUPPORT
Support is part of the managed service
Pure Vend remains involved after installation. The service brings together remote stock visibility, replenishment planning, product management, equipment checks, maintenance coordination and a clear contact point for the venue.
Venue teams can raise an issue or share relevant site information without having to organise normal restocking or manage equipment servicing themselves.
MONITORING
Stock visibility supports planning
Available stock information is reviewed remotely to support replenishment planning and product management. It helps Pure Vend see how the installed range is being used and prepare the next service step.
Remote stock information
Visibility supports practical replenishment planning.
Product management
The agreed mix can be reviewed as the service operates.
REPLENISHMENT
Routine restocking remains managed
Pure Vend schedules routine restocking for the venue and refills the agreed range as part of the service. Service visits also provide an opportunity to check the presentation and condition of the installed unit.
MAINTENANCE & ISSUE HANDLING
Support matched to the issue and venue
Issue review
If a transaction, dispensing or equipment issue is reported, Pure Vend reviews the available information and coordinates the appropriate next step.
Maintenance coordination
Where physical maintenance or parts are required, Pure Vend arranges the relevant service pathway for the managed equipment.
No universal response-time or service-level promise is stated. Specific operational requirements should be discussed during assessment and documented in the agreed service arrangement.
HELPFUL INFORMATION
What to share when raising an issue
Useful details include the venue name, machine or fridge location, what happened, the approximate time, the product or transaction involved where relevant, and any message visible on the equipment.
For a new venue enquiry, use the main enquiry form. Existing venue support should continue through the contact method provided for the installed service.
Discuss Your Venue
Tell us about the venue, location, audience and current setup so Pure Vend can assess a suitable next step.